Request Support

In addition to ABI’s 7/24/365 phone support, we also provide online support. This form is used for any current user of ABIMM who needs general support. For critical support during normal business hours (7am-4pm Pacific) please call 916-381-3809 and press Option 2.

If you need assistance with logging in to ESS, please reach out to your scheduling manager.

If you need assistance with logging into the ABI MasterMind® application, please reach out to your system administrator.

Advanced Business Integrators, Inc. ("ABI"), provides the information and services on its World Wide Web site(s) (the "Site") under the following terms and conditions. By accessing and/or using the Site, you indicate your acceptance of these terms and conditions.

LAWS AND REGULATIONS. Access to and use of this Site are subject to all applicable international, federal, state and local laws and regulations. User agrees not to use the Site in any way that violates such laws or regulations.

COPYRIGHT AND TRADEMARKS. The information available on or through this Site is the property of ABI, or its licensors, and is protected by copyright, trademark, and other intellectual property laws. Users may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works or otherwise use any information available on or through this Site for commercial or public purposes. Users may not use the trademarks, logos and service marks ("Marks") for any purpose including, but not limited to use as "hot links" or meta tags in other pages or sites on the World Wide Web without the written permission of ABI or such third party that may own the Mark.

TAMPERING. User agrees not to modify, move, add to, delete or otherwise tamper with the information contained in ABI's website. User also agrees not to decompile, reverse engineer, disassemble or unlawfully use or reproduce any of the software, copyrighted or trademarked material, trade secrets, or other proprietary information contained in the Site. By using or accessing this website you agree that other than with respect to the non-scheduled, non-recurring collection of data done with the express consent of the applicable company or individual, you will not access the Site in a manner that sends more requests to ABI servers than a human can reasonably produce in the same period of time or collect or harvest any personally identifiable information.

THIRD PARTY INFORMATION. Although ABI monitors the information on the Site, some of the information is supplied by independent third parties. While ABI makes every effort to insure the accuracy of all information on the Site, ABI makes no warranty as to the accuracy of any such information.

LINKS TO THIRD PARTY SITES. This Site may contain links that will let you access other websites that are not under the control of ABI. The links are only provided as a convenience and ABI does not endorse any of these websites. ABI assumes no responsibility or liability for any material that may accessed on other websites reached through this Site, nor does ABI make any representation regarding the quality of any product or service contained at any such website.

LINKS FROM THIRD PARTY SITES. ABI prohibits unauthorized links to the Site and the framing of any information contained on the site or any portion of the Site. ABI reserves the right to disable any unauthorized links or frames. ABI has no responsibility or liability for any material on other websites that may contain links to this Site.

NO WARRANTIES. Information and documents provided on this Site are provided "as is" without warranty of any kind, either express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement. ABI uses reasonable efforts to include accurate and up-to-date information on this Site; it does not, however, make any warranties or representations as to its accuracy or completeness. ABI periodically adds, changes, improves, or updates the information and documents on this Site without notice. ABI assumes no liability or responsibility for any errors or omissions in the content of this Site. Your use of this Site is at your own risk.

LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES SHALL ABI BE LIABLE FOR ANY DAMAGES SUFFERED BY YOU, INCLUDING ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF INFORMATION, PROGRAMS OR OTHER DATA) THAT RESULT FROM ACCESS TO, USE OF, OR INABILITY TO USE THIS SITE OR DUE TO ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION THROUGH THE INTERNET, EVEN IF ABI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECURITY. Data transmitted to and from ABI client Sites is encrypted for the user's protection. However, the security of information transmitted through the Internet can never be guaranteed. ABI is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. User is responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of ABI sites. In order to protect you and your data, ABI may suspend your use of a client site, without notice, pending an investigation, if any breach of security is suspected.

TRANSMISSION OF PERSONAL DATA. User acknowledges and agrees that by providing ABI with any personal information through the Site, User consents to the transmission of such personal user information over international borders as necessary for processing in accordance with ABI's standard business practices.

PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT. Pursuant to the Digital Millennium Copyright Act, ABI has registered an agent with the U.S. Copyright Office. Notices of claimed copyright infringement on the Site should be directed to: ABI, c/o Weintraub Tobin, 400 Capitol Mall, 11th Floor, Sacramento, CA 95814

JURISDICTION/GOVERNING LAW. These terms and conditions shall be governed and construed in accordance with the laws of the State of California, USA, and applicable federal laws without regard to conflicts of law principles. User agrees that any and all proceedings relating to this site and the subject matter contained herein shall be maintained in the courts of the state of California or the federal district courts sitting in California, which courts shall have exclusive jurisdiction for such purpose.